TERMS AND CONDITIONS

POLICIES AND CONDITIONS

Our classes are limited to 11 participants to ensure quality instruction
To maintain a peaceful environment, please silence your mobile phones and refrain from using them during class. Store them in your bag, either turned off or in silent mode.
Inform your instructor of any injuries, health concerns, or if you are pregnant before the class begins. New clients should arrive at least 10 minutes early, while regulars should arrive 5 minutes early. Please factor in time for parking and potential traffic delays.
For safety and hygiene, wearing grip socks is mandatory for all clients. You can purchase socks onsite if needed.
Classes are 50 minutes long.
Late arrivals may be denied entry, and the class pass may be forfeited, as latecomers disrupt the class and pose safety concerns.
Participants must be at least 16 years old. Those under 16 must consult the studio beforehand to explore suitable options.
Please clean your equipment after use.

If you are pregnant, please contact us before booking a class.
After the 12th week of pregnancy, you may join "prenatal friendly" classes with written approval from a doctor or health professional.
If you are new to Reformer Pilates, we recommend starting with a private session to learn pregnancy-appropriate modifications.
Written approval from a healthcare provider is required for pregnant clients to participate in classes.

ALL Reformer classes have a strict 12 hour cancellation policy to avoid losing your session
Group classes must be canceled or rescheduled through the MPHQ App at least 12 hours before the start time to avoid losing your session.
Private sessions have a strict 24-hour cancellation policy. Failing to cancel within this timeframe results in the loss of the session and a full charge to your account or pack.
Booking errors are your responsibility.
My Pilates HQ reserves the right to cancel classes at any time. Affected clients will receive credits and be notified as early as possible.

A minimum term of 4 weeks applies.
To cancel, provide 30 days' written notice via email to [email protected]
Fortnightly payments are auto-scheduled, and any payment default may result in suspended membership and canceled bookings.
Flexible Memberships: Our memberships are set on a 12-month auto-renewal schedule, but don’t worry—they’re designed to be flexible! You can cancel anytime with just 30 days' notice.
Billing: Billing occurs fortnightly from your sign-up date. If you’d like to adjust your billing day, just let us know, and we can tweak it to suit your needs.
Class Scheduling: You can schedule your classes up to 14 days in advance. Each week, you’ll have a set number of credits depending on your membership (2, 3, or 5 classes per week). Please note that these credits don’t roll over, so we encourage you to make the most of them each week. For example, if your billing cycle is tomorrow and you’ve used all your credits for the previous 14 days, you’ll be able to schedule your next set of sessions starting with tomorrow’s payment cycle.
Bookings can be made up to 14 days in advance. Cancellations must be made 12 hours prior to avoid fees and loss of class credits from your membership.

My Pilates HQ is not liable for lost or stolen items. While classes can be physically demanding, it’s important to follow instructions carefully to mitigate the risk of injury or loss. By participating, you waive the right to hold My Pilates HQ or its affiliates responsible for any injury, loss, or damage you might incur, acknowledging the inherent risks involved. Please remember, My Pilates HQ focuses on group Pilates instruction and is not a healthcare provider.