TERMS AND CONDITIONS

Please ensure you have read and understood these terms and conditions thoroughly before registering. By signing up with My Pilates HQ, you consent to comply with the terms and conditions outlined below. My Pilates HQ specialises in group fitness pilates and is not a medical or clinical facility.

STUDIO GUIDELINES

• Our classes are capped at 10 clients to ensure quality instruction.

• To respect everyone's experience, please silence your mobile phones and refrain from using them during class. Store them in your bag, either turned off or on silent mode.

• Inform your instructor of any injuries, health concerns, or if you are pregnant before the class begins.

• If you're new, arrive at least 10 minutes early. Regulars, please be 5 minutes early. Factor in time for parking and potential traffic delays.

• For safety and hygiene, wearing grip socks is mandatory for all clients, for your convenience you can buy socks onsite.

• Classes are 50 minutes long.

• Arriving late may result in being denied participation, and you will forfeit your class pass, as this disrupts the class and poses safety issues.

• Participants must be at least 16 years old. Those under 16 must consult the studio beforehand to explore suitable options.

• Please clean your equipment after use.

• Children are not allowed in the studio at any time.

• Ensure you sanitise your hands before and after each class.

FOR PREGNANT CLIENTS

• If pregnant, contact us before booking a class.

• After the 12th week of pregnancy, you may join "prenatal friendly" classes with a doctor's or health professional's written approval.

• Beginners to reformer pilates are advised to start with a private session to learn pregnancy-appropriate modifications.

• Written approval from a healthcare provider is required for pregnant clients to participate in classes.

CANCELLATION POLICY

• Cancel or reschedule group classes through MPHQ App at least 6 hours before the start time to avoid losing your session.

• No show fees apply

• Private sessions have a strict 24-hour cancellation policy. Failing to cancel within this timeframe results in losing the session and the charge of the full amount to your account or pack.

• Booking errors are your responsibility.

• My Pilates HQ reserves the right to cancel classes at any time. Affected clients will receive credits and notice as early as possible.

CHALLENGES

• Suitable for beginners and intermediate clients, excluding pregnant individuals or those with pre-existing injuries or recovering from surgery.

• Challenge passes are valid only during the challenge period and cannot be extended.

• The unlimited challenge pass is valid for one session per day.

• Challenge details may change. If insufficient participants register, modifications or cancellations may occur.

NO-SHOW POLICY

• Failing to attend a class without cancelling through the MPHQ app or through our website results in the loss of your class pass. Members will also incur a $10 no-show fee.

PURCHASES

• All purchases are final and cannot be refunded or transferred.

• Expiry dates on offers and memberships are strict and will not be extended.

• Memberships are billed weekly, and failure to meet payment twice results in suspension. Payments must be made in advance via the MPHQ app or through our website.

• Passes have specific validity periods that will not be extended.

AUTOMATIC PAYMENT AGREEMENT

• A minimum term of 4 weeks applies.

• Contracts must start within 14 days of signup.

• To cancel, provide 30 days' written notice through the MPHQ app or through or email.

• Fortnightly payments are auto-scheduled, and any default may result in suspended membership and cancelled bookings.

• Bookings can be made up to 30 days in advance, with cancellations required 12 hours prior to avoid fees and loss of class from your package.

BOOKINGS

• Book classes via the MPHQ app or through our website.

• You are responsible for your bookings; errors cannot be rectified without loss of session.

• Book up to 30 days in advance and use the waitlist for full classes, understanding you commit to attending if a spot opens.

• Introductory offers and class packs activate upon first use or purchase, respectively.

• Instructor changes may occur without notice.

WAITLIST

• Joining the waitlist commits you to attend if a spot becomes available. Opt out if your plans change to avoid fees.

PERSONAL AGREEMENT

• My Pilates HQ is not liable for lost or stolen items. While classes can be physically demanding, it's crucial to follow instructions carefully to mitigate risk of injury or loss. By participating, you waive the right to hold My Pilates HQ or its affiliates responsible for any injury, loss, or damage you might incur, acknowledging the inherent risks involved. My Pilates HQ focuses on group pilates instruction and is not a healthcare provider.